OPERATIONS
Outline how your business runs. Include a listing of key areas/divisions in your business, who is responsible for each area and how they interact. A process or organizational chart may be helpful.
ISO 9000
Outline all the steps necessary from marketing your business to receiving cash for a deal. Identify if you are ISO 9000 or QS-9000 compliant
Satellite Branches
List all other offices, distribution centers or manufacturing plants where you operate. Provide a workflow chart or explain how each of these divisions are inter-related.
Board of Directors
Explain the members of the board and their duties and backgrounds. If you do not have a board of directors provide details of your contingency plan or how the business operates when the owner is out of the office or on holidays.
Assessment of the operations
It is useful to include a chart outlining your process strengths and weaknesses. Be sure to provide how you plan to overcome these weaknesses and their resulting impact on your organization.
Subcontractors
Provide a list of suppliers and sub-contractors you use. Outline why you feel comfortable dealing with these people.
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